Shipping & Cancellation Policy

This Shipping & Cancellation Policy applies to all orders placed on www.ssherbalindia.com (the "Website"), owned and operated by SHAGUNVEDA GLOBAL PVT. LTD. ("SS Herbal", "we", "us", "our"), CIN U73100DL2025PTC448338, having its registered office at E-15, A Block, Noida Sector 3, Noida, Uttar Pradesh – 201301, India. It must be read together with our Terms of Use, Privacy Policy and Return & Replacement Policy.

Shipping & Delivery

1. Where We Deliver

We currently ship across India through our trusted courier and logistics partners. Serviceability of your PIN code will be confirmed at checkout. If your location is not serviceable, you will be informed before the order is placed, or your order may be cancelled with a full refund.

2. Order Processing Time

• Orders are usually processed and dispatched within 1–2 business days of order confirmation.
• Orders placed on Sundays or public holidays are processed on the next business day.
• During sale events, festivals or high-demand periods, processing may take slightly longer.

3. Estimated Delivery Time

Once dispatched, orders are typically delivered within:

• Metro cities: 3–5 business days
• Rest of India: 5–7 business days
• Remote / interior locations: 7–10 business days

An estimated delivery date is shown at the time of placing the order based on your PIN code. Please note these timelines are estimates and not guarantees — actual delivery may vary depending on your location and courier operations.

4. Shipping Charges

Applicable shipping charges, if any, are calculated based on your order value and delivery location, and are clearly displayed at checkout before you make payment.

No hidden charges are collected at the time of delivery — the amount shown at checkout is final. For Cash on Delivery (COD) orders, the full order amount must be paid to the delivery agent before accepting the package. Free shipping offers, when running, will be automatically applied at checkout as per the offer terms.

5. Order Tracking

Once your order is shipped, you will receive the tracking number / AWB details via SMS, email or WhatsApp, using which you can track your shipment on the courier partner's website. You can also view the order status under My Account > Orders on the Website, or contact our support team for help.

6. Delivery Guidelines

• Please ensure that your delivery address, landmark, PIN code and mobile number are complete and accurate at the time of ordering. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
• Our courier partners typically make up to 2–3 delivery attempts. Please keep your phone reachable for delivery coordination.
• Check the package at the time of delivery. If the outer packaging appears tampered, torn or damaged, please refuse to accept the package and inform our support team immediately.

7. Delays Beyond Our Control

While we make every effort to deliver your order on time, delays may occasionally occur due to circumstances beyond our reasonable control — such as extreme weather, natural calamities, strikes, lockdowns, courier network disruptions or regulatory restrictions. In such cases, we will keep you informed, but we shall not be liable for any compensation on account of such delays.

8. Failed Delivery / Return to Origin (RTO)

If delivery fails due to an incorrect address, the recipient being unreachable after multiple attempts, or refusal to accept the package without a valid reason, the order will be returned to our warehouse (RTO).

• For prepaid RTO orders, the refund will be processed after the product reaches back to our warehouse and passes verification; applicable shipping charges may be deducted.
• Repeated refusal of COD orders may result in the COD facility being disabled for your account.

Cancellation

9. Cancellation by You (Before Dispatch)

You can cancel your order any time before it is dispatched, through either of the following:

• Self-cancellation: Log in to your account, go to My Account > Orders, select the order and click on "Cancel".
• Through customer support: Call, WhatsApp or email our support team with your Order ID and reason for cancellation.

If the cancellation option is no longer visible against your order, it means the order has already been dispatched and cannot be cancelled. In that case, you may refuse the delivery at your doorstep or contact our support team for assistance (RTO terms in Section 8 will apply).

10. Cancellation by Us

We reserve the right to cancel any order, fully or partially, in situations including but not limited to:

• the product being out of stock or discontinued;
• errors in pricing, product description or availability;
• suspected fraudulent, bulk or abusive ordering;
• incomplete, incorrect or unverifiable delivery details; or
• your location falling outside our serviceable areas.

If we cancel your order, you will be informed via email/SMS/WhatsApp, and the entire amount paid by you (if any) will be refunded in full. We shall not be liable for any other damages or compensation on account of such cancellation.

11. Need Help?

Customer Service Desk

• Email: support@ssherbalindia.com
• Phone / WhatsApp: +91 8860606078
• Contact days: Monday to Sunday (10 AM to 7 PM)
• Website: www.ssherbalindia.com

For escalations, write to our Grievance Officer – Akash Gahlot at legal@ssherbalindia.com, SHAGUNVEDA GLOBAL PVT. LTD. (SS Herbal), E-15, A Block, Noida Sector 3, Noida, Uttar Pradesh – 201301, India. We aim to resolve all grievances within 30 days, or within the timelines prescribed under applicable law.

12. Changes to This Policy

We may update this Policy from time to time. The revised version will be posted on this page with a new "Last Updated" date and will apply to all orders placed after the date of posting.