Cancellation, Return & Refund Policy

SHAGUNVEDA GLOBAL PVT. LTD. ("SS Herbal", "we", "us", "our") wants you to be completely satisfied with your purchase. Because our products are consumable Ayurvedic and herbal items, the following terms apply, in line with hygiene, safety and consumer-protection requirements. This Policy should be read together with our Terms of Use and Privacy Policy.

1. Cancelling an Order

You may cancel an order any time before it is dispatched by:

• Going to My Account > Orders on the Website and cancelling the order yourself; or
• Contacting our customer support team by phone, email or WhatsApp at the details in Section 9 below.

If the cancellation option is no longer visible against your order, it means the order has already been dispatched — in that case, please reach out to customer support for further assistance. Once a cancellation is confirmed, any amount already paid will be refunded in full as per Section 6 below.

2. Eligibility for Return / Replacement

A return or replacement is accepted only if:

• the product was damaged, defective, expired or leaking at delivery; or
• the wrong product was delivered (does not match your order confirmation); and
• the product is unopened, unused and in its original sealed packaging (except where the defect is internal and not visible before opening).

3. Time Window

• Raise a return/replacement request within 7 days of receiving the product.
• For a damaged, defective or wrong product, notify us within 24–48 hours of delivery with clear photos/videos of the product and packaging.
• Any complaint regarding an order — including cancellation, return or refund queries — will not be entertained beyond 7 days from the date of delivery.

4. How to Raise a Request

Email support@ssherbalindia.com (or WhatsApp/call +91 8860606078) with: (1) your order number, (2) the issue, and (3) photos or a short video. Our team will review, may ask for further details, and confirm next steps after verification.

5. Inspection & Approval

All returns are subject to quality inspection. Replacement or refund is processed only after the returned product passes inspection. If it fails (e.g. used or damaged after delivery due to mishandling), the request may be declined and the product returned to you.

6. Refunds

• For an order cancelled before dispatch, the full amount paid is refunded to the original payment method.
• For an approved return, once the product is received and passes inspection, the refund (excluding shipping/COD charges) is processed within 7–15 business days.
• Refunds go to the original payment method for prepaid orders; for COD, to a bank account or UPI ID you provide.
• The time taken to reflect in your account depends on your bank and is beyond our control. Wallet/credit refunds are usually faster.

7. Non-Returnable / Non-Refundable

• Products opened, used or no longer in resaleable condition (unless defective/damaged at delivery).
• Requests raised after the 7-day window.
• Products damaged due to misuse, neglect, incorrect storage or improper application.
• Free items, samples, and clearance/special-promotion items (unless defective).
• Shipping and COD charges (non-refundable).

8. Replacement

Where approved, a replacement is shipped after the original is received and inspected (or, at our discretion, immediately for verified damage). If a replacement is unavailable, we will issue a refund instead.

9. Contact & Grievance Redressal

For cancellations, returns, refunds or any related grievance, reach us at:

SHAGUNVEDA GLOBAL PVT. LTD. (SS Herbal)
E-15, A Block, Noida Sector 3, Noida, Uttar Pradesh – 201301, India

• Customer support: support@ssherbalindia.com
• Phone / WhatsApp: +91 8860606078
• Contact days: Monday to Sunday (10 AM to 7 PM)
• Website: www.ssherbalindia.com

We endeavour to resolve all grievances within 30 days of receipt, or within the timelines prescribed under applicable law, including the Consumer Protection Act, 2019 and the rules made thereunder.