Privacy Policy

1. Who We Are

SHAGUNVEDA GLOBAL PVT. LTD. is a company incorporated under the Companies Act, 2013, bearing CIN U73100DL2025PTC448338, with its registered office at E-15, A Block, Noida Sector 3, Noida, Uttar Pradesh – 201301, India. SHAGUNVEDA GLOBAL PVT. LTD. is the owner of the brand SS Herbal and operates the website www.ssherbalindia.com (the "Website") along with its associated sales channels (together, the "Platform") for the sale of Ayurvedic, herbal and natural wellness products.

Throughout this document, "SS Herbal", "we", "us", "our" and "Company" refer to SHAGUNVEDA GLOBAL PVT. LTD., and "you" or "your" refers to any visitor, customer or user of the Platform.

Your privacy matters to us. This Privacy Policy describes what data we collect from you, the reasons behind collecting it, the ways in which it is used and shared, how long it stays with us, and the rights you hold over your own information. We request you to go through this Policy carefully before using the Platform.

By visiting the Platform, registering an account, placing an order, or otherwise sharing your details with us, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here.

2. Legal Framework and Scope

This Privacy Policy is governed by the laws of India and has been framed keeping in view our obligations under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), each as amended from time to time. This Policy should be read together with our Terms of Use, Shipping Policy and Cancellation & Refund Policy.

3. Information We Collect

(a) Information you give us directly

• Identity and contact details — your full name, mobile number, email address, date of birth, gender, residential address, shipping address, billing address and postal code.
• Account credentials — the username and password you set while creating your account on the Website.
• Health and wellness inputs — any details you voluntarily choose to share with us during free consultations, wellness quizzes or product recommendations. Sharing this is entirely optional and based on your consent.
• Communications — messages, queries, product reviews, ratings, survey responses and feedback you send to us.

(b) Information collected automatically

When you browse or interact with the Platform, our servers may collect certain technical and usage data, such as your IP address, device type, browser details, the pages you visited, the links you clicked, how often you accessed a particular page, referral source and similar browsing behaviour. This is gathered through cookies, permissions and similar tracking technologies.

(c) Information received from other sources

We may also receive information about you from third parties — for example, updated delivery status and address details from our courier and logistics partners, payment confirmation from payment gateways, or basic details from marketplaces and social media platforms (such as WhatsApp, Instagram or Facebook) where you interact with our brand. We use such information to keep our records accurate and to serve you better on future orders.

You always have the choice not to share your personal information with us. However, in that case, some features and services of the Platform may not be available to you.

4. Why We Collect and How We Use Your Information

We collect and process your personal information for the following purposes:

• To register you on the Platform, create and manage your account, and verify your identity.
• To accept, process, fulfil, ship and track the orders you place with us.
• To process payments for your purchases through our payment gateway partners.
• To communicate with you about your orders — including confirmations, dispatch updates, delivery notifications and refund status — via SMS, email, WhatsApp or phone call.
• To respond to your requests, queries and complaints and to provide customer support.
• To offer free consultations and personalised product suggestions that you have asked for.
• To understand your preferences and personalise your experience on the Website.
• To analyse the performance of the Website, fix errors, and improve its usability and effectiveness.
• To display offers, promotions and interest-based recommendations relevant to you.
• To send you marketing and promotional communication, only with your consent — you may opt out at any time.
• To conduct surveys and research, directly or through authorised third-party research partners, so that we can understand your experience and improve our products and services. Participation in any survey is voluntary, and you may opt out anytime by writing to us at legal@ssherbalindia.com.
• To detect, investigate and prevent fraud, misuse or security incidents, and to comply with applicable legal and regulatory requirements.

5. Sharing and Disclosure of Your Information

We do not sell or rent your personal information to anyone for commercial gain. We share your data only to the extent necessary, and only in the following situations:

• Service providers — with our business associates and partners such as logistics and courier companies (to deliver your orders), payment gateway providers (to process your payments), and IT, analytics, communication and marketing service providers who help us run the Platform.
• Group companies and affiliates — with entities within our group, who are bound to protect your data under standards no less strict than this Policy.
• Survey and research partners — with authorised third-party partners solely for conducting customer surveys, subject to your prior consent. Such partners are bound by written agreements requiring them to (i) use your data only for the specific survey purpose, (ii) maintain appropriate security safeguards, (iii) not retain your data after the survey is completed, and (iv) not sub-contract the processing of your data without our written approval.
• Legal and regulatory authorities — where disclosure is required by law, court order, or requests from law enforcement agencies, or where it is necessary for regulatory reporting, fraud detection and prevention, protecting the safety of any person, enforcing our Terms of Use, or defending legal claims.
• Business transfers — in the event of a merger, acquisition, restructuring or sale of assets, your information may be transferred to the new entity, which will remain bound by the commitments made in this Policy.

We have appropriate contracts in place with all our third-party partners. They cannot use your personal information for any purpose beyond what we have permitted, must keep it secure, and must retain it only for the period specified in our agreements with them.

Your financial information is used strictly for completing the transactions you initiate on the Platform and for no other purpose.

6. Your Rights as a Data Principal

In line with the DPDP Act, 2023, you have the following rights over your personal data:

• Right to access — you may ask us what personal data of yours we hold and for what purposes it is being processed.
• Right to correction, completion and updating — you may ask us to correct inaccurate data, complete incomplete data or update outdated information.
• Right to erasure — you may request deletion of personal data that is no longer needed for the purpose it was collected.
• Right to withdraw consent — wherever our processing is based on your consent, you may withdraw it at any time. Withdrawal will not affect the lawfulness of processing already carried out before withdrawal.
• Right to grievance redressal — you may raise a complaint with our Grievance Officer regarding any act or omission concerning your personal data.
• Right to nominate — you may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, write to us at legal@ssherbalindia.com or support@ssherbalindia.com. We will respond to your request within 30 days, or within such timelines as prescribed under applicable law.

You can also correct or update most of your information directly through your account on the Website. If you lose access to your account, email us at legal@ssherbalindia.com for assistance.

7. Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes described in this Policy, to meet our legal, tax and accounting obligations, and to resolve disputes or enforce our agreements. Once the data is no longer required, we take reasonable steps to delete it or anonymise it irreversibly so that it can no longer identify you.

8. How We Protect Your Information

We are committed to keeping your personal information safe. We use reasonable technical, physical and organisational safeguards — including SSL encryption, access controls, secure servers and internal reviews of our data handling practices — to protect your data against unauthorised access, alteration, disclosure or destruction. Access to your personal information within our organisation is restricted to authorised personnel on a strict need-to-know basis.

That said, no method of data transmission or storage over the internet can be guaranteed to be 100% secure. While we make every reasonable effort to protect your information, we cannot promise absolute security, and we shall not be liable for any disclosure arising from transmission errors or unauthorised acts of third parties beyond our reasonable control.

By using the Platform, you agree that we may communicate with you electronically regarding security, privacy and administrative matters connected with your use of the Website.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember the items in your cart, understand how you use the Website, and improve your overall experience. You can manage or disable cookies through your browser settings; however, doing so may limit certain features of the Platform.

Some browsers offer a "Do Not Track" option. Since this feature is not yet uniform across browsers, our Website does not currently respond to such signals.

10. Third-Party Links

The Platform may contain links to third-party websites, and may also let you interact with us through platforms like WhatsApp, Instagram and Facebook. These third-party websites and platforms operate under their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review their policies before sharing any information with them.

11. Cross-Border Data Processing

This Policy also applies where your personal data is processed outside India in connection with the products and services offered to users in India. In all such cases, we ensure that the protections described in this Policy continue to apply.

12. Children's Privacy

The Platform is meant for users who are 18 years of age or older. Minors may browse the Website only under adult supervision, but they are not permitted to register, submit personal information, or make purchases on the Platform. We do not knowingly collect personal data of anyone below 18 years of age. If you are a parent or guardian and believe that your child has shared personal data with us, please write to legal@ssherbalindia.com and we will promptly delete such data.

13. Changes to This Privacy Policy

We review this Privacy Policy from time to time to keep it accurate and up to date. Any changes will be posted on this page with a revised "Last Updated" date. In case of material changes — including changes in how we share data with third parties — we will notify you through email or a prominent notice on the Website at least 15 days before the change takes effect. We encourage you to revisit this page periodically to stay informed.

14. Grievance Officer and Contact Details

For any questions, requests or complaints relating to this Privacy Policy or your personal data, you may contact us at:

SHAGUNVEDA GLOBAL PVT. LTD. (SS Herbal)
E-15, A Block, Noida Sector 3, Noida, Uttar Pradesh – 201301, India

• Legal / Privacy queries: legal@ssherbalindia.com
• Customer support: support@ssherbalindia.com
• Phone: +91 8860606078
• Website: www.ssherbalindia.com
• Contact days: Monday to Sunday (10 AM to 7 PM)

In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019 and the rules made thereunder, the name and contact details of our Grievance Officer are provided below:

Please describe your concern in as much detail as possible so that we can resolve it effectively. We make our best efforts to resolve all grievances within 30 days of receipt, or within the timelines stipulated under applicable law.